Our RMM solution, also referred to as remote IT management or network management system, enables our Security Operations Center (SOC) Customer Services team to monitor our clients’ networks and devices (Laptops, PCs, etc.) for IT and security issues and respond to those issues from anywhere, without causing any disruptions or loss of time. With RMM tools, our team can identify and remediate security vulnerabilities and simple IT problems without having to visit our clients in person at their residences are place of business, reducing travel costs as well as their mean time to respond to incidents. As a result, this translates to reduced downtime, increased security, and higher client satisfaction.

To achieve this, our RMM solution in conjunction with our mobile team, gathers data about our clients’ home or business arrangement, networks, software, and device endpoints, etc. This telemetry is used for tracking network and device health; generating alerts or tickets when an issue is identified; supplying CyberGuardPro™ with health, performance, and activity reports; and assists in automating scheduled maintenance tasks such as security patches for applications and software upgrades. By allowing the RMM tool to take care of these tasks, we can dedicate our time, energy, and resources to tasks that require more human intervention, such as consulting with you on your everyday IT Computer challenges or assisting our business customers in growing their businesses. If you're interested in learning more about our RMM services, click here. 

When our RMM solution is deployed, an agent is installed on all of the client workstations, servers, hardware and device endpoints that we must monitor interfacing with a central management component that is installed on our servers. The device “agents” then feeds back health and status information to the CyberGuardPro™ team to alert them in real-time of any changes in health or performance to your laptop, PC, server, etc. If a change or issue is detected in your hardware equipment, the RMM tool generates an alert or ticket, which it sends to us so we can resolve the issue. Our RMM tool adds contextual information to these alerts and classifies each one in terms of issue type and severity, so that the CyberGuardPro™ team can quickly identify what action we need to take and prioritization of the issues—often before the client even realizes there’s an issue at all.

There are a few reasons why the CyberGuardPro™ team, as an IT and cybersecurity service provider, may want to use an RMM solution. First, our RMM gives our SOC team complete remote visibility of our clients’ networks and devices, no matter where the equipment is based. This means that we can effectively support and manage clients remotely, as we don’t have to travel to visit a client each time an issue arises.

Second, our RMM solutions offer lots of automation that enable the CyberGuardPro™ team to streamline our issue detection and resolution workflows. This, in turn, allows us to spend less time on manual, time-consuming tasks and travel, so that we can support our users in a more cost-effective and timely manner—effectively allowing us to scale our support operations to your needs.

But our RMM doesn’t only enable us to scale your support requirements—it also enables us to offer better support! With our robust RMM tool, the CyberGuardPro™ team gets in front of potential issues more quickly by proactively and continuously monitoring our clients’ networks and status for indicators that something’s wrong. This helps us identify and resolve problems more quickly, improving security and minimizing downtime and disruption, while boosting our customer satisfaction.

Finally, our RMM solution makes it much easier for the CyberGuardPro™ team to manage and engage our clients’ networks and equipment by providing them with the legendary ‘single pane of glass’ dashboard monitoring from which we can view most of all the metrics we will need to protect and serve you. This means that our RMM dashboard can act as a central control panel for multiple tools as your needs grow.

Here are some of the features embedded in our robust RMM solution:

Remote monitoring: Our solution gathers health and status information from client software, hardware and networks and feeds that data back to us in as close to real-time as possible so we can stay on top of system maintenance requirements.

Remote management: We are able to configure our clients’ IT security and respond to issues remotely, so that we don’t have to add travel time and cost to our customer and client support. 

Automation: Onboarding, security upgrades, patch management, alerting, and ticketing is all automated to save time and allow us to focus on customer support and incident response, rather than repetitive, menial tasks.

Reporting and Analytics: From a central management console, we are able to generate clear, customizable reports on the health and security status of our clients’ networks and devices at a granular level. This can be accessed through the CyberGuardPro™ Self-Service portal.

Integrations: Our solution integrates easily with common user directory and identify solutions for easier onboarding and offboarding. 

Fees: No cancellation fees are assessed. You can cancel your services at any time.

Ethical Hacking: Are you a hacking firm? We are what is known in the Industry as White Hat Hackers. Or, simply Ethical Hackers. We take Oaths to protect this country and People’s right to Privacy and Security.

CyberGuardPro™ serves as your partner in cybersecurity and IT support, working behind the scenes to ensure your needs are addressed. We keep you informed of any issues or threats we identify and guide you through necessary tasks. Our goal is to handle all the work involved in cybersecurity and IT support so that you can focus on your daily activities without worry.

At CyberGuardPro™, we follow a systematic approach to handle cybersecurity threats and IT issues. First, we verify the threat, mitigate the risk, and contain it. If necessary, we work quickly to get your systems back up and running to minimize disruption to your business. We prioritize high-priority issues and collaborate with you to determine the best course of action. Additionally, we provide proactive support through our Self-Service portal and are always available for direct support via phone.

There are several ways for an organization to take advantage of digitalization, ranging from small incremental steps over an extended period to an accelerated full-scale overhaul of physical security technology transition. The digitalization process can be customized based on the operating budgets and current maturity level of the organization’s physical security program.

One major factor that may prevent an organization from moving forward with enacting digitalization is the cost it takes to transition from the current state to the target state. The cost of implementing digitalization programs can vary, but it is something that needs careful consideration and prioritization from various stakeholder groups. 

Physical security programs need to cautiously balance the costs of protecting assets with the cost or loss of assets. Furthermore, the return on investment from digitalization programs will help identify cost-saving opportunities through the reduction of reliance on third-party security guard operations resources, the reduction of costs associated with insurance claims because of injury, and the ability to protect the organization from operations risks that may disrupt the business and overall revenue creation. For more information, you can discover our articles.

Through digitalization and integration of systems, organizations can become more accurate at identifying and remediating risks, responding to incidents quickly, reporting on trends, and reducing costs. Digitalization can provide a single source of information and notify various stakeholder groups of trends, incident actions, etc.

The investment into digitalization is not exclusively focused on the need to improve risk posture and identify cost-reduction strategies but, rather, the corporate responsibility to promote a culture of security awareness and protection of people and assets. Organizations should consider the importance of this proactive approach, assess how they are positioned in the face of a major incident, and evaluate outcomes in the event of a major disruption to operations. For more information, please visit our services.